Refund Policy
We want you to be completely satisfied with your purchase.
7 Days
Return Window
5-7 Days
Refund Processing
100%
Money Back Guarantee
Eligible for Refund
- Product received is damaged or defective
- Wrong product delivered
- Product significantly different from description
- NFC chip not functioning properly
- Order cancelled before shipping
Not Eligible for Refund
- Change of mind after customization is complete
- Products damaged due to misuse
- Requests made after 7 days of delivery
- Products without original packaging
- Digital profile setup issues (we offer free support instead)
How to Request a Refund
Follow these simple steps to initiate your refund
Initiate Request
Contact our support team via email or phone within 7 days of receiving your order.
Provide Details
Share your order number, photos of the issue, and a brief description of the problem.
Review & Approval
Our team will review your request within 24-48 hours and notify you of the decision.
Refund Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Replacements
In many cases, we can offer a replacement instead of a refund. If your product is defective or damaged, we'll ship a replacement at no additional cost. Replacements are typically processed faster than refunds and ensure you get the product you ordered.
Note: For customized products, replacements will be made with the same design specifications.
Important Information
- • Refunds are credited to the original payment method only
- • Shipping charges are non-refundable unless the error was on our end
- • COD orders will be refunded via bank transfer (NEFT/IMPS)
- • Please keep the original packaging until your refund is processed
Need to Request a Refund?
Our customer support team is ready to help you with your refund request.